Frequently Asked Questions (FAQs)

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept direct bank to bank and wire transfers. We only take payment once your order has been initiated.

We aim to process refunds within three days of an item being returned to us. Please note that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has finished processing. Visit our refund and return policy page to learn more.

Yes! You can place an order as a guest with no obligation to create an account. Visit our shop page to see what we have and place your order.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 1 hour, please get in touch at support@containerestates.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. Also make sure the email address you used when placing your order is accurate.

We only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel and we will reach out to you via email or phone call to confirm cancellation. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@containerestates.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.  doesn’t fit.

Please contact our customer service team via support@containerestates.com or live-chat. Providing the return is within the 30-days cancellation period and meets our return criteria, we will issue you with a return note by email. 

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@containerestates.com with the details. We’ll respond within 24 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition as before.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.